This is a project I worked on with another student Sophie during the BrainStation UXI Immersive Bootcamp. It was a quick two half day assignment. We picked Panda Express mobile app because it really needed a make over for their user experience. Panda Express is a chain of Chinese food restaurants. The role of its app was to order and pick up takeout food from their restaurants.
We did a careful study on the Panda Express app to identify any problems in the product experience and then to make UX/UI recommendations. The end goal was to redesign the app and turn the ordering process into a seamless experience.
We conducted a thorough study of the app by testing the customer experience flow. We found out that the existing app was very hard to navigate and frustrating to place an order.
#1 Home screen:
#2 Order online screen:
#3 Account screen:
#4 – Regular menu screen:
The category names were inconsistent. The menu allow users to order only one item of its kind at a time.
#5 – Selecting item screen:
Only one combination of items can be ordered one at a time which was very inefficient. Bottom navigation is not intuitive and poorly designed. When adding quantity, it didn’t show the total.
#6 – Shopping cart screen:
The type was very small. Delete button was small. It was also hard to modify the order. It could not add quantity.
With limited amount of time, we decided to focus on the sign in, menu, combos and check out screens with a new visual look following their branding guides.
After developing the wireframes, I worked on the menu and combos screens, and my partner Sophie worked on the checkout process screens.
Copyright © 2019 Lai-Kit Chan
This is a project I worked on with another student Sophie during the BrainStation UXI Immersive Bootcamp. It was a quick two half day assignment. We picked Panda Express mobile app because it really needs a make over for their user experience. The app is very hard to navigate and is a very frustrating journey to place an order. We did a careful study on the Panda Express app to identify the problems and redesign to make it a more pleasant and effective journey for the users to place orders. Our goals were to make the order online process more simple and direct.
This is a project I worked on with another student Sophie during the BrainStation UXI Immersive Bootcamp. It was a quick two half day assignment. We picked Panda Express mobile app because it really needs a make over for their user experience. The app is very hard to navigate and is a very frustrating journey to place an order. We did a careful study on the Panda Express app to identify the problems and redesign to make it a more pleasant and effective journey for the users to place orders. Our goals were to make the order online process more simple and direct.
This is a project I worked on with another student Sophie during the BrainStation UXI Immersive Bootcamp. It was a quick two half day assignment. We picked Panda Express mobile app because it really needs a make over for their user experience. The app is very hard to navigate and is a very frustrating journey to place an order. We did a careful study on the Panda Express app to identify the problems and redesign to make it a more pleasant and effective journey for the users to place orders. Our goals were to make the order online process more simple and direct.
This is a project I worked on with another student Sophie during the BrainStation UXI Immersive Bootcamp. It was a quick two half day assignment. We picked Panda Express mobile app because it really needs a make over for their user experience. The app is very hard to navigate and is a very frustrating journey to place an order. We did a careful study on the Panda Express app to identify the problems and redesign to make it a more pleasant and effective journey for the users to place orders. Our goals were to make the order online process more simple and direct.
This is a project I worked on with another student Sophie during the BrainStation UXI Immersive Bootcamp. It was a quick two half day assignment. We picked Panda Express mobile app because it really needs a make over for their user experience. The app is very hard to navigate and is a very frustrating journey to place an order. We did a careful study on the Panda Express app to identify the problems and redesign to make it a more pleasant and effective journey for the users to place orders. Our goals were to make the order online process more simple and direct.